Refund Policy

These terms apply to orders placed on https://www.hullwatersofteners.co.uk

We may change our Refund & Returns policy at any time, so please do not assume that the same terms will apply in the future.

To keep a record of these terms please save a copy of this webpage on your device.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

When can I refund an item?

Your legal rights in accordance with the Consumer Rights Act 2015 state that you are entitled to a full refund if;

an item is faulty,
not as described
unfit for it’s described purpose.

Items that are exempt from the refund policy are;

Items clearly marked as damaged goods including but not limited too products in damaged packaging.
Items that have been serviced or repaired after purchase by anyone other than our accredited service engineers.

Our Policy:

In addition to these rights we are happy to refund an order you have placed mistakenly or where the wrong item has been ordered up to a period of 14 days after you have received the order. Items must be received by us in their original state and you are encouraged to ensure the full item value is insured by your chosen delivery method.

When can I cancel an order?

You can cancel your order any point upto when we dispatch it. After that we won’t be able to recall your order however the Distance Selling directive does mean you can still cancel and get a refund after that point.

You must let us know within 14 days of receiving your order that you’d like to cancel. You can do this on email to hello@hullwatersofteners.co.uk, by phone on 01482 351769 or via the contact form on this website.

You’ll then have upto 14 days to return the goods to us. You accept responsibility for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

We will ensure you are refunded to the payment method used in the original purchase within 14 days of us receiving the goods in their original condition.

This cancellation policy does not affect your rights when we are at fault – for example, if the goods are faulty or not as described in which case our standard refund policy applies.

Where do I return an item to?

Our address for returns is;

Returns

647 Anlaby Road, Hull, HU3 6SX

Please include a note with your parcel with your invoice number, name and delivery address on so that we can process your refund. You may also wish to provide an email address or telephone number in case of any queries.